ALTERNATIVE DISPUTE RESOLUTION

 

In compliance with the provisions of article 18 of DL 144/2015 of September 8, our Users are informed that, in the event of a dispute, they may resort to an alternative dispute resolution entity.
The RAL entity covering the Institution's geographic area is the Lisbon Consumer Conflict Arbitration Center - www.centroarbitragemlisboa.pt.

 

For more information see:
- Consumer Portal (www consumidor.pt)
- Justice Portal (www.meiosral.justica.gov.pt)
- RAL + Platform (https://justica.gov.pt/Servicos/Plataforma-de-Resolucao-de-Litigios)